Account selection prompt loop on Google Play

Problem

You are being prompted to select an account when they open the Google Play store in ChromeOS. If they choose an account, they get the same dialogue again in an endless loop. It never allows the user to continue.

Environment

  • ChromeOS
  • Admin console

Solution

  1. Log in to the Admin console.
  2. Navigate to Devices > Mobile & endpoints > Settings > Third-party integrations.
  3. Click on Android EMM.
  4. Uncheck the Enable third-party Android mobile management option.

Cause

This issue is caused by having the Android EMM setting enabled with no Android EMM configured.