Add a new subscription

Problem

Unable to access any service with a new account.

Environment

  • Accounts with no active Google Workspace subscription

Solution

  1. Sign in to the Admin console.
  2. Navigate Billing > Get more services.
  3. From the list of subscriptions, select Start free trial under your preferred one.
    • Keep in mind that the Essentials subscriptions do not include Gmail service.
  4. Follow the steps on screen to complete the new subscription purchase.
  5. Once the subscription has been added, the access to Google services should be reinstated. 

Cause

Users without a subscription assigned cannot access Google Workspace services.