Problem
You are running out of storage and are unable to receive emails or upload files to Drive.
Environment
- Google Drive
Solution
Super admins can add more storage to the organization to let users keep getting emails or upload content to Drive.
Upgrade edition (recommended)
Upgrade edition (recommended)
- Compare how much storage each edition offers in this storage comparison chart. Learn more about the offerings in Switch Google Workspace editions.
- Sign in to the Admin Console.
- Go to Billing.
- Click Add or upgrade a subscription.
- Click Switch for the edition you’re interested in, and a page opens that compares your current edition and the upgraded edition.
- After you find the plan you want, continue through the order flow.
- For most Google Workspace editions, you can buy Workspace Additional Storage add-on subscriptions. Each subscription adds 10 TB to your organization’s pooled storage, and you can add as many as you need. For details, see Buy more Google Workspace storage for your organization.
Cause
Users have reached their storage quota, and may need to free up storage by deleting unnecessary data from their accounts or ask their super admins to add more storage by upgrading the plan.