Problem
An administrator is not able to access the Admin console, because they are not able to proceed with the 2-step verification.
Environment
- Admin console
Solution
For direct Google
- Please access Google Toolbox recovery form.
- It will request to create a record to verify the domain's ownership
- An email with a confirmation will be received, follow the instructions on the email to recover the access.
- Please contact the reseller as they can access to the Admin console to grant access to it.
Cause
Unable to validate the 2-step verification while accessing the admin's account.