Administrator locked out due to 2SV authentication


An administrator is not able to access the Admin console, because they are not able to proceed with the 2-step verification.


  • Admin console


For direct Google 
  1.  Please access Google Toolbox recovery form. 
  2.  It will request to create a record to verify the domain's ownership
  3.  An email with a confirmation will be received, follow the instructions on the email to recover the access.
For reseller
  1. Please contact the reseller as they can access to the Admin console to grant access to it. 


Unable to validate the 2-step verification while accessing the admin's account.