Black screen during Chromebook sign in

Problem

You get a black screen during sign in to a Chromebook only. It works when you try to access a different device (Non ChromeOS).

Environment

  • ChromeOS

Solution

  1. From a Windows device or any other computer that lets the affected user sign in, go to https://chrome.google.com/sync.
  2. Click the Clear data button. 
  3. Attempt to sign in on a Chromebook again. 

Cause

Possible corrupted extension.