Cannot acces Chromebook with new password


When trying to access a Chromebook you get prompted for the old password.


  • Chrome OS
  • Login 


This is an expected behavior when trying to sign in on a local profile after changing the password for your account if the customer has not correctly configured a third party Identity provider (SSO).

Example: In Azure you can Sync ChromeOS passwords using Change Password Notifier for Azure Active Directory . Chrome OS will always request the old password to give you access to the local data for that account on that device. 

If you do not have the old password you can Remove an account from a Chromebook and sign in again.