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Error moving files with Samsung Smart Switch Mobile app
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Problem
When attempting to use the Samsung Smart Switch Mobile app, you get a message saying that the admin does not allow use of the app or that you need to contact IT.
Environment
Android Device Management Device using a Google Workspace account as the main account
Solution
Samsung recommends to use the managed configurations as a possible work around (it might not always work). The steps on how to configure this are the following:
Log in to the Admin console . Navigate to Apps > Web and mobile apps . Look for the Smart Switch app. Click Add app > Search for apps , look for Smart Switch app click Select , then complete the setup by selecting the OU and finish the process. Click on the app that should be listed now and then click Managed configurations . Select Add managed configuration . Turn on Allow SmartSwitch Run and save the changes. Cause
The app has being built to be used on personal devices and is not compatible with managed devices, this is a limitation on the app itself.
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Last updated 2024-04-27 UTC.
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{"lastModified": "Last updated 2024-04-27 UTC."}
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