ChromeOS prompts for old password after password reset
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Problem
Users are being asked to enter their old password when trying to log in to ChromeOS but password has been reset recently.
Environment
ChromeOS
Solution
Users must enter the old password when there is an existing profile on ChromeOS, if users do not need any information already saved in the existing profile, the profile can be removed from the Admin console or wipe the device itself.
Cause
The user has changed the password on a device different from the Chromebook in use.
Profile data is being encrypted and users must have their old password to access the old profile.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2024-04-27 UTC."],[],[]]
