How to convert a group email address into a user


You are unable to turn a Group email address into a user account.


  • Admin console


  1. Access your Admin console and on your left, click on Directory > Groups or search for the Group and click the Group name.
  2. On your right, click on Group information.
  3. Click on Group Details and change the email address as an example to rename it from to
  4. Click on Save
  5. Now the email address was released from the group and can be used to create a new user, please proceed.
Note: If when creating the user, an error message shows up indicating that the email is already in use, please wait up to 24 hours for the changes to take effect due to propagation and try again.


When the email address is already in use, the system will not allow creating a new user with it.