Problem
You are unable to turn a Group email address into a user account.
Environment
- Admin console
Solution
- Access your Admin console and on your left, click on Directory > Groups or search for the Group and click the Group name.
- On your right, click on Group information.
- Click on Group Details and change the email address as an example to rename it from groupname@example.com to groupname1@example.com
- Click on Save
- Now the email address was released from the group and can be used to create a new user, please proceed.
Cause
When the email address is already in use, the system will not allow creating a new user with it.