Problem
Endpoint verification sync issue on Window and MacOS.
Environment
- Windows
- MacOS
Solution
Windows
MacOS
- Determine if an S4U task is configured:
- Lock the device screen.
- Within 15 seconds, unlock the device screen.
- Within 15 seconds, in the Chrome browser toolbar, click Endpoint Verification > Sync now. If the sync is successful, the error is likely caused by an S4U task.
- Identify the S4U tasks:
- Open PowerShell and run the following script:
Get-ScheduledTask | foreach { If (([xml](Export-ScheduledTask -TaskName $_.TaskName -TaskPath $_.TaskPath)).GetElementsByTagName("LogonType").'#text' -eq "S4U") { $_.TaskName } }
- If the output includes one or more lines containing a task name, fix the problem
- On your Windows device, open Task Scheduler.
- Scroll to Active Tasks.
- Open PowerShell and run the following script:
- Find the tasks from the output and do the following for each task:
- Double-click the task.
- Click Properties.
- Clear the Do not store password checkbox and click Ok.
- Lock the device screen and then unlock it.
- Within 15 seconds, in the Chrome browser toolbar, click Endpoint Verification > Sync now.
MacOS
- Sign out of your computer and then sign in again. If the issue persists, complete the following steps:
- On your Mac, open the Keychain Access app.
- In the Default keychains pane, click login.
- If the icon is locked, right-click login and then click Unlock Keychain login.
- Click the Passwords tab.
- In the list of passwords, double-click Endpoint Verification Safe Storage and click Access Control.
- Select Allow all applications to access this item and click Save changes.
- In the Chrome browser toolbar, click Endpoint Verification > Sync now.
- If the sync is unsuccessful, do the following:
- In the list of passwords, right-click Endpoint Verification Safe Storage and then click Delete Endpoint Verification Safe Storage.
- In the Chrome browser toolbar, click Endpoint Verification > Sync now.