Error 9 received when trying to upload the letter of authorization.

Problem

Customer's receive an "Error 9" error message when attempting to upload the letter of authorization on the port in request.

Environment

Google Voice.

Solution



Make sure you are using the complete address as it appears with your current carrier, and as you added on the Google Voice port in request.

 

Cause

Incomplete port request
This error is usually caused by an address error. Double-check the address for the company that holds the number you want to port. Then, cancel and restart the port order.

This error can also be caused by these less common issues:

  • Unstable internet connection
  • Duplicate requests were made
  • Your domain is suspended
  • Internal system error

For further reference please take a look at the followinv HC article: https://support.google.com/a/answer/11387894