Error creating a work profile on an Android device


You are unable to create a work profile on an Android device.


  • Android devices, 6.0+ with advanced management enabled


  1. Verify the following conditions are met:
    1. A personal account is configured on the mobile.
    2. Android sync is ON.
    3. Third party EMM is disabled.
    4. Android management is enabled.
    5. Device is not on Android Go OS (special android build for low-cost devices).
    6. If the result is still negative provide the following information to your support specialist:
      • Device model
      • OS version
      • Username
      • Android bugreport