Error message when trying to update a password user
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Problem
When trying to update a password for a user, you see the following error in the logs for the service:
"error": {
"code": 403,
"message": "Not Authorized to access this resource/api",
"errors": [
{
"message": "Not Authorized to access this resource/api",
"domain": "global",
"reason": "forbidden"
Environment
Password Sync
Solution
Verify if the primary email address on your Active Directory for the reported users is failing to sync their passwords, and if matches with the primary email address in Workspace.
Cause
If the email addresses in the mail attribute does not match the email addresses on Workspace, then the Password Sync would attempt to set a password for a user that does not exist in your account, and therefore, you would not have access to modify this user (whether it exists or not) hence why Not Authorized to access this resource/api error.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2024-07-03 UTC."],[],[]]
