Error "Trouble submitting template, please try again"
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Problem
You receive the following error message when submitting a new template.
Trouble submitting template, please try again.
Environment
Solution
- Sign in to the Admin console.
- Navigate to Apps > Google Workspace > Drive and Docs > Templates.
- Confirm Template Gallery submission settings is set to Open by going to
- Check in the Admin audit logs if the setting was recently changed.
- Confirm if the file is under My Drive.
- Confirm if the file used to create the template is in a shared drive, this may cause issues due to access levels/ file ownership and authorization.
- If yes, make a copy and add it under My Drive, this should fix the issue.
Cause
File ownership.
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Last updated 2023-10-11 UTC.
[{
"type": "thumb-down",
"id": "missingTheInformationINeed",
"label":"Missing the information I need"
},{
"type": "thumb-down",
"id": "tooComplicatedTooManySteps",
"label":"Too complicated / too many steps"
},{
"type": "thumb-down",
"id": "outOfDate",
"label":"Out of date"
},{
"type": "thumb-down",
"id": "samplesCodeIssue",
"label":"Samples / code issue"
},{
"type": "thumb-down",
"id": "otherDown",
"label":"Other"
}]
[{
"type": "thumb-up",
"id": "easyToUnderstand",
"label":"Easy to understand"
},{
"type": "thumb-up",
"id": "solvedMyProblem",
"label":"Solved my problem"
},{
"type": "thumb-up",
"id": "otherUp",
"label":"Other"
}]
