External emails bounced back stating the domain expired

Problem

Emails sent by external senders are getting bounced back saying that the email address do not exist.

Environment

Domain registration
Admin console
Google Workspace setup
Gmail

Solution

Access your DNS hosting provider.
Access the DNS settings, and renew your domain registration.
Make sure the MX (Mail exchanger servers) records are not missing.
If they are missing proceed to add them as per this article.
Allow 24 to 48 hours of propagation to test changes.

Cause

The domain expired and was not set to renew.

Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License, and code samples are licensed under the Apache 2.0 License. For details, see the Google Developers Site Policies. Java is a registered trademark of Oracle and/or its affiliates.

Last updated 2023-10-02 UTC.