Problem
You are not getting the reminder when sending an email where you forgot to add an attachment.
Environment
- Gmail Web UI
Solution
You must clear the cache and cookies. To do so, follow the steps described below.
From Google Chrome:
- Click the three little dots in the upper right corner, and hover over More settings.
- Select Clear browsing data, and a window with two tabs, Basic and Advanced, should pop up.
- Confirm that Time range is set to All time, or change it if necessary.
- Then, click Clear data.
From the Admin console:
- Click Directory > Users.
- Locate the user in question, and click the user’s name.
- Be sure to click on the actual name of the user rather than the little check box next to it.
Workaround:
Type the user’s email address in the search field next to Admin, and click it when it comes up.
- From the options on the right side, click Security.
- Scroll down to Sign in cookies and select it.
- Click RESET.
If the instructions listed above do not work, you can try the following workarounds:
- Make sure there are no images or links in the email being sent, including logos.
- Confirm that key words related to attachments are typed in the body of the email, not the subject.
- Try a different browser.
- Sign out from all existing active sessions and sign back in.