Google Drive PDF file not opening on a OU that has URL blocking using an asterisk

Problem

A PDF file shared by Google Drive is not opening and it was loading the rainbow wheel and does not show any error.

Environment

  • ChromeOS
  • User from an OU that has URL blocklist using "*"

Solution

  1. Add the following URL Drive, Sites firewall, and proxy settings to the URL exception list.
  2. Make sure to add the URL: https://clients6.google.com/static/proxy.html

Cause

URL whitelist needs to include the Drive and Sites firewall and proxy settings.