Google Find My Device not working

Problem

You tried to locate a  device on Find My Device but instead, you are redirected to  My Devices

Environment

  • Android devices

Solution

  1. Go to the Admin console .
  2. On the menu at the left click Devices > Mobile and endpoints > Settings > Android Settings.
  3. Click General.
  4. Click User device wipe and make sure is set to allow it. 
  5. This only takes effect if advanced management is on.

Cause

The policy that controls this feature is disabled.