How to add external users to Google Chat in Spaces

Problem

Hangouts Chat has limitations when it comes to people that are added to groups, so external users need to be added to Spaces.

Environment

  • Hangouts Chat (new)
  • Spaces

Solution

Space members and Chat apps with the proper authorization can invite external users to a space if the setting, Allow users to create & join spaces with people outside their organization, is turned on.

Cause

Hangouts Chat has limitations when it comes to people that are added to groups, external users need to be added to Spaces instead.