How to allow users to reset their password


How can you allow the users to reset the password on their end without contacting the Admin?


  • Admin console
  • Security


As an organization's super administrator, you can let users and non-super administrators recover their account if they forget their password.

  1. Sign in to the Admin Console.
  2. Navigate to Menu and then Security > Authentication > Account recovery.
  3. To apply the setting to everyone, leave the top organizational unit selected. Otherwise, choose a child organizational unit or a configuration group.
  4. Click User account recovery.
  5. Click Allow users and non-super admins to recover their account.
  6. Click Save.

Note: If you configured an organizational unit or group, you might be able to either Inherit or Override a parent organizational unit, or Unset a group. This setting won't apply if your organization uses single sign-on (SSO) with a third-party identity provider or Password Sync.

For further information, you may refer to this article.