How to check unsupported videos using Drive storage

Problem

Google Photos is empty and hidden videos are using Drive storage.

Environment

  • Google Drive
  • Google Photos
  • Admin console

Solution

  1. On your browser, open the Unsupported video section on Google Photos.
  2. Select the videos you want to download or delete.
    • Download: Click Download.
    • Delete: Click Delete. ​

Cause

Unsupported videos that failed the processing stage may be using Drive storage if they were uploaded after February 24, 2020.