Problem
Google Photos is empty and hidden videos are using Drive storage.
Environment
- Google Drive
- Google Photos
- Admin console
Solution
- On your browser, open the Unsupported video section on Google Photos.
- Select the videos you want to download or delete.
- Download: Click Download.
- Delete: Click Delete.
Cause
Unsupported videos that failed the processing stage may be using Drive storage if they were uploaded after February 24, 2020.