How to convert a user email to group email

Problem

How can you convert a user account email address to a group email?

Environment

  • Admin console
  • User and organizational level management

Solution

You must delete the user's account to free up the email address to create a group by following the steps listed below.

Note: Please make sure to transfer the Gmail and Drive data before deleting the user. You can find more info about that in this help center article: How to delete a user.

Delete the user
  1. In the Admin console, go to Directory > Users.
  2. From the user directory page, open the user account with the email address that you want to use in the group (that is, by clicking the name of the associated user).
  3. On the user's profile page, click Delete User.
Create the Google Group
  1. Once the user has been freed up, go to Directory > Groups.
  2. From the group directory page, click Create group, and use the email address you need.