How to create an administrator custom role

Problem

How can the user have Support privilege to contact Google Workspace support.

Environment

  • Admin console

Solution

Create a custom role
  1. In the Admin console, go to Menu > Account > Admin roles.
  2. Click Create new role.
  3. Enter a name and, optionally, a description for the role and click Continue.
  4. From the Privilege Name list, check boxes to select each privilege that you want users with this role to have, look for Support.
  5. Click Continue.
  6. Review the privileges and click Create Role.
Assign roles
  1. Go to Menu > Directory > Users.
  2. Click the user’s name to open their account page.
  3. Scroll down and click Admin roles and privileges.
  4. Next to the pre-built or custom role, click Turn on.
  5. Click Save.