Problem
How can the user have Support privilege to contact Google Workspace support.
Environment
- Admin console
Solution
Create a custom role
- In the Admin console, go to Menu > Account > Admin roles.
- Click Create new role.
- Enter a name and, optionally, a description for the role and click Continue.
- From the Privilege Name list, check boxes to select each privilege that you want users with this role to have, look for Support.
- Click Continue.
- Review the privileges and click Create Role.
- Go to Menu > Directory > Users.
- Click the user’s name to open their account page.
- Scroll down and click Admin roles and privileges.
- Next to the pre-built or custom role, click Turn on.
- Click Save.