How to create an auto-reply for suspended users


You get a bounced message when trying to send messages to suspended users. The bounced message states that the recipient's account is disabled. 


  • Gmail web IU


You can create a custom rejection notice by following these steps:

  1. Create a group and add the suspended users as members of the group.
  2. Then, go to Apps > Google Workspace > Gmail icon.
  3. Select Default routing and click either Configure or Add another rule.
  4. In the first section of the default routing rule settings please select Group membership and enter the email address of the group that you've created.
  5. Then, in the second section select Reject message and enter a custom rejection notice.
  6. In the last section select the option that says Perform this action on non-recognized and recognized addresses.
  7. Save the rule.


Disabled accounts will receive a default rejection notice but you can create a default routing rule to enter a custom rejection notice.