How to disable or delete a routing rule

Problem

You are not sure why unknown rules affect certain emails. Emails contain expressions, are modified, headers do not contain the proper information or actions are taking place on them.

Environment

  • Gmail

Solution

  • Sign in to the Admin console.
  • Click on Apps > Google WorkspaceGmail.
  • Move to the Routing section. 
  • Verify the rules list.
  • Click on Disable or Delete on the ones you no longer need active.

Cause

Emails being forwarded, modified or changed from envelope recipients.