Problem
The Admin console shows that there are files using storage space, even if you deleted all files in My Drive.
Environment
- Google Drive
- Admin console
Solution
Important: As of June 1, 2021, newly created Google Docs, Sheets, Slides, Drawings, Forms, or Jamboard files count toward storage. Files that already exist don't count toward storage unless they're modified on or after June 1, 2021.
- Most files in your My Drive take up space. My Drive contains files and folders you upload or sync, such as PDFs, images, or videos. It also contains files you create, such as Google Docs, Sheets, Slides, and Forms.
- Items in your Trash also take up space. Learn how to empty your trash.
Cause
- Files created in shared folders.
- Files in Gmail.