Generate Support PIN to contact phone support is missing

Problem

When trying to access the Help Assistant and get a Support PIN to contact phone support the option is missing, and it only shows chat or email. 

Environment

  • Help Assistant

Solution

Phone support has been removed as a support channel. Whenever you need to reach our support, you can do it through the Help Assistant in your Admin console and select the option for chat or email.

Cause

Phone support has been removed as a support channel for Google Workspace accounts as of January 2022.