How to manage quarantined messages

Problem

Inbound emails to your organization are in the Admin quarantine but you don't know how to remove them from it.

Environment

  • Admin console

Solution

 After setting up and configuring policies for a quarantine, you can view and manage messages in it.

To open the admin quarantine:

  1. Sign in to the Admin console.
  2. Navigate to Apps > Google Workspace > Gmail > Manage quarantines. 
  3. Click Go to admin quarantine to display all the quarantines. 

Cause

You need to allow or reject the messages stored in the admin quarantine.