How to move a Google Meet Hardware device to a different domain

Problem

You are unable to change your primary domain name because you have provisioned Google Meet hardware devices or, want to move a Google Meet Hardware device to a new domain.

Environment

  • Google Meet hardware
  • Admin console setting

Solution

You need to deprovision the device by following the steps below:
  1. In your Google Workspace Admin console, navigate to Devices > Google Meet hardware > Devices.
  2. Select the device you need by clicking on the check box next to its name.
  3. At the top right, click at the three dots menu and then click on Deprovision.
  4. You will be prompted to deprovision the device.
  5. Click on Deprovision.
Once the device is deprovisioned, it will not longer block a primary domain name change and can also be provisioned to another domain.

Cause

If there are provisioned devices while a primary domain change is to take place, it will block the domain name change from being successful. Additionally, if a device is to be provisioned to a different domain, it needs to be deprovisioned first.