How to recover access to the Admin console

Problem

How can you recover access to your Admin console if you are locked out.

Environment

  • Admin console
  • Account Recovery and Takeover

Solution

  1. Go to the Sign in Issues form and follow the on-screen steps, by doing so, a case will be created with the account recovery team who will get back to you over an email.
Note: To get in touch with the Account Recovery team or to expedite the process, you will need to follow the steps for verification documented in the email created for the new case, then, you can reply directly to that email.