Problem
How can you rename the admin email in a Google Workspace Essentials subscription when the account used is a non-Google account?
Environment
- Admin console
- Users
Solution
This feature works as designed. When you sign up for a Google Workspace Essentials subscription, you can use either an unmanaged account (non-Google Workspace account) or a regular Workspace account. Since the admin email account used is not created in the Google Workspace Essentials subscription (for example, a non-Google Workspace account), the option to rename it is grayed out.