How to reset a password from the Admin console

When accessing the Admin console, you have trouble updating the user's password.

• Admin console

Change a password

1. Log in to the Admin console.
2. Navigate to Menu > Directory > Users.
3. In the Users list, find the user. If you need help, read Find a user account.
4. Point to the user > click Reset password at the right.
   • You can also find this option on the left of the user's account page.
5. In the Reset password box, select an option Automatically generate a password.
6. To enter your own password, select Create password. To view the password you created, click Preview.
   • By default, the password minimum length is 8 characters. You can change password requirements for your organization.
7. (Optional) To have the user change the password the next time they sign in, select Create Password and check the Ask for a password change at the next sign-in box.
8. Click Reset.
9. (Optional) To paste the password somewhere, such as in a Google Chat conversation with the user, click Copy Password.
10. Choose one:
    • To finish, click Done. 
      Note: You need to send the user their new password.
    • To email the password to the user, click Email Password > Send.
      Notes:
      • If you checked the Ask for a password change at the next sign-in box in step 6, and you clicked Email Password in step 9, the user is automatically sent a link to reset the password.
      • If you did not check the Ask for a password change at the next sign-in box in step 6, and you clicked Email Password in step 9, the user needs to contact you for the password.
11. Reset the sign-in cookies.

Reset the sign-in cookies

1. Log in to the Admin console.
2. Navigate to Menu > Directory > Users.
3. In the Users list, find the user. If you need help, go to Find a user account.
4. Click the user's name to open the user's account page.
5. Click Security > Sign in cookies > Reset.
   • Resetting a user&s sign-in cookies prevents them from signing in with an old password.