Problem
When accessing the Admin console, you have trouble updating the user's password.
Environment
- Admin console
Solution
Change a password
- Log in to the Admin console.
- Navigate to Menu > Directory > Users.
- In the Users list, find the user. If you need help, read Find a user account.
- Point to the user > click Reset password at the right.
- You can also find this option on the left of the user's account page.
- In the Reset password box, select an option Automatically generate a password.
- To enter your own password, select Create password. To view the password you created, click Preview.
- By default, the password minimum length is 8 characters. You can change password requirements for your organization.
- (Optional) To have the user change the password the next time they sign in, select Create Password and check the Ask for a password change at the next sign-in box.
- Click Reset.
- (Optional) To paste the password somewhere, such as in a Google Chat conversation with the user, click Copy Password.
- Choose one:
- To finish, click Done.
Note: You need to send the user their new password. - To email the password to the user, click Email Password > Send.
Notes:- If you checked the Ask for a password change at the next sign-in box in step 6, and you clicked Email Password in step 9, the user is automatically sent a link to reset the password.
- If you did not check the Ask for a password change at the next sign-in box in step 6, and you clicked Email Password in step 9, the user needs to contact you for the password.
- To finish, click Done.
- Reset the sign-in cookies.
Reset the sign-in cookies
- Log in to the Admin console.
- Navigate to Menu > Directory > Users.
- In the Users list, find the user. If you need help, go to Find a user account.
- Click the user's name to open the user's account page.
- Click Security > Sign in cookies > Reset.
- Resetting a user&s sign-in cookies prevents them from signing in with an old password.