How to restore an individual user suspended account

Problem

One of your users is unable to access their account, they receive a message that their account is suspended and to contact an administrator.

Environment

  • Gmail
  • Google Workspace account

Solution

  1. Log in to the Admin console.
  2. Navigate to Menu > Directory > Users.
  3. Above the Users list, click Add a filter and choose User status.
  4. Check the Suspended box and click Apply.
  5. In the Users list, hover over the suspended user and click More options > Reactivate.
  6. To confirm, click Reactivate.

Cause

Users account suspended due to outgoing spam.