How to retrieve a deleted user chat history messages


After you deleted a user, you notice that Chat messages were removed and are looking to recover the Chat history in Vault.


  • Google Workspace 
  • Vault


To use this option, a Workspace Enterprise Standard, Enterprise Plus or Business Plus is needed to feature Vault:
  1. Sign in to
  2. Click Matters.
  3. If the matter you want to run the search query in exists, click it to open it. Otherwise, create a matter
  4. For the service, select Chat.
  5. Select the source data to search
  6. Select the entity to search.