Problem
How can you transition your Android devices from Google Apps Device Policy to Android Device Policy
Environment
- Android
Solution
The transition process depends on how the device is set up:
Personal device with a work profile (Your organization's management privilege is Profile owner)
- On the device, the user removes their work profile and then adds their work account again. They're prompted to set up Android Device Policy.
Note: If the device does not support Android Device Policy, the user is prompted to set up Google Apps Device Policy app instead.
Personal device without a work profile (Your organization's management privilege is Device admin)
On the device, the user takes the following steps:
- Open the Google Apps Device Policy app.
- Tap Unregister. The work account is removed from the device.
- Open the Settings app and tap Accounts.
- Add the work account again and set up Android Device Policy. During enrollment, the user must set up a work profile because it's required for Android Device Policy.
Note: If the device does not support Android Device Policy, the user is prompted to set up Google Apps Device Policy app instead.
Company-owned device or a personal device the users sets as work-only (Your organization's management privilege is Device owner)
- To trigger the switch, an admin must reset the device or, if allowed, the user. The user can then add the work account again and set up Android Device Policy.
Note: If the device does not support Android Device Policy, the user is prompted to set up Google Apps Device Policy app instead.
To reset the device from the Admin console:
- Go to Menu > Devices > Overview.
- Click Mobile devices.
- Point to the device and click More > Wipe Device.
If you allow users to reset their devices, the user can reset the device.