How to transition Android devices from Google Apps Device Policy to Android Device Policy

Problem

How can you transition your Android devices from Google Apps Device Policy to Android Device Policy

Environment

  • Android

Solution

The transition process depends on how the device is set up:

Personal device with a work profile (Your organization's management privilege is Profile owner)

  1. On the device, the user removes their work profile and then adds their work account again. They're prompted to set up Android Device Policy.

Note: If the device does not support Android Device Policy, the user is prompted to set up Google Apps Device Policy app instead.

Personal device without a work profile (Your organization's management privilege is Device admin)
On the device, the user takes the following steps:

  1. Open the Google Apps Device Policy app.
  2. Tap Unregister. The work account is removed from the device.
  3. Open the Settings app and tap Accounts.
  4. Add the work account again and set up Android Device Policy. During enrollment, the user must set up a work profile because it's required for Android Device Policy.

Note: If the device does not support Android Device Policy, the user is prompted to set up Google Apps Device Policy app instead.

Company-owned device or a personal device the users sets as work-only (Your organization's management privilege is Device owner)

  1. To trigger the switch, an admin must reset the device or, if allowed, the user. The user can then add the work account again and set up Android Device Policy. 


Note: If the device does not support Android Device Policy, the user is prompted to set up Google Apps Device Policy app instead.

To reset the device from the Admin console:

  1. Go to Menu > Devices > Overview.
  2. Click Mobile devices.
  3. Point to the device and click More > Wipe Device.

If you allow users to reset their devices, the user can reset the device.