Problem
You need to update your domain's MX records to work with Gmail since you are not receiving emails at all.
Environment
- Gmail
Solution
You must add and manage MX records using the administrative tools at your domain host, not your Google Admin console. To do please follow the steps described below:
- Find your domain host for specific instructions.
- In your domain host system, add a new MX record.
- From the Type list, select MX.
- In the Host field, enter @. (If @ causes an error leave this field blank).
- In the Points to field, enter: SMTP.GOOGLE.COM
- In the Priority field, enter 1.
- In the TTL field, leave the default value.
- Click Save.
- If you signed up for Google Workspace prior to April 2023, instead of SMTP.GOOGLE.COM, please enter the following MX server address values and priorities from the table below:
Value Priority ASPMX.L.GOOGLE.COM 1 ALT1.ASPMX.L.GOOGLE.COM 5 ALT2.ASPMX.L.GOOGLE.COM 5 ALT3.ASPMX.L.GOOGLE.COM 10 ALT4.ASPMX.L.GOOGLE.COM 10
- If you signed up for Google Workspace prior to April 2023, instead of SMTP.GOOGLE.COM, please enter the following MX server address values and priorities from the table below: