How to use Data Export for accounts with over a thousand users


You are trying to use the Data Export tool in the Admin console but getting the message:
Data export is not available through the Admin Console for your organization. Please contact Support to request a data export.


  • Google Workspace
  • Admin console
  • Data migration, import, and export


As an admin, you have to make sure your Google Workspace account meets the following criteria:
  • At least 30 days old
  • The last successful export was more than 30 days ago. (If an export failed, you can start one immediately)
  • Have no other export in progress. (Only one export can run at a time)
The admin account you are using to start the export must have 2-Step Verification enabled.

The process of starting an export for accounts with over 1000 users requires specialized assistance, so please contact Google Workspace Support after ensuring that you meet all the criteria mentioned above.

You can check out this relevant support article for more details: Export all your organization's data