How to whitelist a domain to allow users to sign-in to managed Chromebooks

Problem

You  get an error message when trying to sign in to Chromebooks saying you are not authorized. 

Environment

  • ChromeOS

Solution

  1. Log in to the Admin console.
  2. Navigate to Devices > Chrome > Settings > Devices.
  3. Select the organizational unit where devices are managed.
  4. Search for the policy Sign-in restriction.
  5. Add the affected domain/users to the allow list.
  6. Save changes.

Cause

The domain of the affected users is not yet in the safelist.