Incorrect domains auto-completing

Problem

Google Credential Provider for Windows sign in screen is auto-completing the domain information with the incorrect domain, and users are not able to sign in with the proper domain. 

Environment

  • Google Credential Provider for Windows
  • Windows Management
  • Setup process

Solution

  1. Uninstall Google Credential Provider for Windows from Programs on Windows. 
  2. Remove the following Windows registry keys: 
    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Enrollment

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Google\GCPW

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Google\Update\ClientState\{430FD4D0-B729-4F61-AA34-91526481799D}\CloudManagementEnrollmentToken

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Google\Update\ClientState\{32987697-A14E-4B89-84D6-630D5431E831}

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Google\Enrollment
  3. Remove the following folders: 
    C:\Program Files (x86)\Google\Policies\Z29vZ2xlL21hY2hpbmUtbGV2ZWwtb21haGE=
  4. Restart the machine (and re-install Google Credential Provider for Windows if needed).

Cause

Usually this happens when you install it using the installer from a different Admin console or if Google Credential Provider for Windows was set up with a different domain in the same device.