Issues with Android sync

Problem

You are having issues with an Android device to sync on the domain.

Environment

  • Android devices
  • MDM turned OFF
  • Android sync is ON

Solution

  1. Sign in to the Admin console.
  2. Navigate to Devices > Mobile & endpoints > Settings > Third party integrations.
  3. Remove the check from the box. 
  4. Save the changes.

Cause

If third party integrations is active and a third party EMM configurations are not configured or done properly, the sync will fail since it doesn't have anything on the other end of the communication to sync with.