Problem
Despite having a Manager access level you cannot make changes to a shared Drive.
Environment
- Admin console
- Shared Drive management
Solution
Managing access levels of shared drives in the Admin console (as an Admin)
- In the Admin console of your Google Workspace account.
- Go to Apps > Google Workspace > Drive and Docs.
- Go to the section Manage shared drives.
- Find the desired shared drive, hover your mouse, and click on Manage members.
- Find the affected user, and click on their access level, then select Remove Access.
- Once removed, refresh the page, then locate the shared drive again, then click Manage Members.
- To re-add the affected user, enter their email address on the small search box for Manage members, and select Manager for their access level, before sending the invite.
- Go to Google Drive.
- On the left hand panel, select Shared drives.
- A list of shared drives that you are at least a member of will be available in this section; to be able to manage member access levels, you must be a manager for this specific shared drive.
- On the concerned shared drive, click on the three dots and select Manage members.
- Find the affected user, and click on their access level, then select Remove Access.
- Once removed, refresh the page, then locate the shared drive again, then click Manage Members.
- To re-add the affected user, enter their email address on the small search box for Manage members, and select Manager for their access level, before sending the invite.