Multi-Send function

Problem

Customer unable to use the Multi-Send function in Gmail.

Environment

  • Gmail

Solution

  1. Go to Gmail
  2. At the top left, click Compose
  3. From the toolbar at the bottom, click Turn multi-send mode on/off.

Cause

If the subscription is a Business Starter subscription, the multi-send function is not eligible.
You can use multi-send on desktop devices with these Google Workspace editions:

  • Workspace Individual
  • Business Standard
  • Business Plus
  • Enterprise Starter
  • Enterprise Standard
  • Enterprise Plus
  • Education Standard
  • Education Plus