Unable to turn off 2 step verification for a user

Problem

When trying to turn off 2 step verification for a user, the option is grayed out.

Environment

  • Admin console

Solution

  1. Move the user to an organizational unit where the 2-step verification is not enforced.
  2. Log in to the Admin console.
  3. Under Users, click the user's name (blue letters).
  4. Click Security on the right side options.
  5. Select 2 Step Verification and turn it off for the user
    • Note: If a user is suspended you will not be able to turn it off, in that case temporarily lift the suspension and turn of 2 step verification.

Cause

2-Step Verification is enforced on the user's organizational unit.