Unable to turn off 2 step verification for a user


When trying to turn off 2 step verification for a user, the option is grayed out.


  • Admin console web UI


First, move the user to an organizational unit where 2 step verification is not enforced. Once that is done, follow these steps:
  1. Go to the Admin console.
  2. Under Users, click the user's name (blue letters).
  3. Click Security on the right side options.
  4. Select 2 Step Verification and turn it off for the user
Note: If a user is suspended you will not be able to turn it off, in that case temporarily lift the suspension and turn of 2 step verification.


2 Step Verification is enforced on the user's organizational unit.