Problem
When trying to turn off 2 step verification for a user, the option is grayed out.
Environment
- Admin console web UI
Solution
First, move the user to an organizational unit where 2 step verification is not enforced. Once that is done, follow these steps:
- Go to the Admin console.
- Under Users, click the user's name (blue letters).
- Click Security on the right side options.
- Select 2 Step Verification and turn it off for the user
Cause
2 Step Verification is enforced on the user's organizational unit.