Profile picture not showing for external Google accounts

Problem

You are experiencing a problem with the profile picture not being visible for external accounts as expected since the picture was uploaded in the Admin console.

Environment

  • Gmail
  • Admin console

Solution

  1. Go to your Google account page.
  2. Click on the left Personal info.
  3. Under Basic info > Photo.
  4. Upload your picture.
  5. Save your changes.

Cause

When you upload a picture in the Admin console it is only visible for internal users not external accounts.