SSO is failing on mobile devices

Problem

Users redirect to SSO is failing on Android devices with MDM turned on.

Environment

Android managed devices
MDM feature turned on

Solution

This will usually happen if a URL used within the sign in page of the SSO had a domain listed that was not within the SSL certificate, meaning the URL is not found in the ones listed on the SSL certificate, which requires the SSO sign in page or SSL certificate to be properly updated.

Cause

Renaming the link to the correct domain listed on the SSL.

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Last updated 2023-10-02 UTC.