Super Admin account unable to access the Admin console

Problem

When trying to access in to the Admin console with a Super admin account, you get the following error message:
Your sign-in settings don't meet your organization's 2-Step Verification policy.

Environment

  • Admin console

Solution

  1. Please submit a support case using this Account Recovery tool. You will be asked to specify your domain and admin email address.
  2. Verify domain ownership and the Account Recovery team will assist to recover access to the Admin account.

Cause

The error message appears whenever the 2-Step verification has been enforced without being enrolled to 2-Step Verification.