Problem
You are unable to access the Admin console because the password or super admin user is incorrect.
Environment
- Admin console
Solution
- Fill out the form Google Workspace/Cloud Identity: Sign in Issues.
- Enter the domain name.
- Click Look up recovery options.
- Select the option I am a super admin and I cannot sign in.
- Enter the admin user you recall.
- You will be given with a TXT/CNAME record that you can add to the DNS to prove the domain ownership.
Cause
This scenario might be present when you cannot remember the username or password for a super administrator user account.