Problem
The institution already has a Google Workspace account but needs to switch to Google Workspace for Education Fundamentals free edition.
Environment
- Google Workspace for Education Fundamentals
Solution
Sign in with your Super Admin account and submit the Google Workspace for Education upgrade request form. This form can also be found in this Help Center article to Upgrade to Google Workspace for Education Fundamentals. Please keep in mind that approval requests are typically resolved within 14 business days.
Cause
Since a Google Workspace account already exists on a paid edition, it is not possible to start a new sign up to Google Workspace for Education as it will just show a message saying that the account is already in use. It is a matter of requesting an upgrade instead of signing up.