Unable to access Gmail and Google Chat in iPhone


Your are not able to access the Gmail app and Google Chat app in IOS with the following error message:
Something went wrong, some info may be out of date. Try again later.


  • Gmail
  • Google Chat
  • iOS


  1. Remove and re-add the account in the iPhone.
  2. Since the user is enrolled in 2SV, when re-adding the account, use an apps password instead of the regular password.
  3. To generate an apps password, go to: https://myaccount.google.com/u/2/apppasswords
  4. Confirm whether the user is using the latest version of the App which is deployed for iOS  from the App Store.
  5. Ask the user to uninstall and reinstall with the latest version available from the App store.


The user is enrolled in 2SV and needs to use an apps password, instead of the regular password.