Send feedback
Unable to access Work profile on Apple devices
Stay organized with collections
Save and categorize content based on your preferences.
Problem
Your Apple devices are not able to access you work account. The following error messages are detected:
Device policy alert
Looks like your device isn't updated with the latest security policies. Please try again later.
To regain access to your work account, contact your organization's admin.
Environment
Solution
These errors are triggered whenever an Apple push certificate reaches it's expiration date or when it hasn't been configured.
Log in to the Admin console . Navigate to Devices > Mobile & endpoints > Settings > iOS Settings > Apple certificates . Check the expiration date and if it is marked as expired continue to step 4. Set up an Apple push certificate If the certificate is not expired, contact support and provide your username, device SN and video of the issue.
Cause
As the apple certificate has reached the expiration date, the device policy app will not be able to authenticate the device.
Send feedback
Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License , and code samples are licensed under the Apache 2.0 License . For details, see the Google Developers Site Policies . Java is a registered trademark of Oracle and/or its affiliates.
Last updated 2024-04-27 UTC.
[{
"type": "thumb-down",
"id": "missingTheInformationINeed",
"label":"Missing the information I need"
},{
"type": "thumb-down",
"id": "tooComplicatedTooManySteps",
"label":"Too complicated / too many steps"
},{
"type": "thumb-down",
"id": "outOfDate",
"label":"Out of date"
},{
"type": "thumb-down",
"id": "samplesCodeIssue",
"label":"Samples / code issue"
},{
"type": "thumb-down",
"id": "otherDown",
"label":"Other"
}]
[{
"type": "thumb-up",
"id": "easyToUnderstand",
"label":"Easy to understand"
},{
"type": "thumb-up",
"id": "solvedMyProblem",
"label":"Solved my problem"
},{
"type": "thumb-up",
"id": "otherUp",
"label":"Other"
}]
Need to tell us more?
{"lastModified": "Last updated 2024-04-27 UTC."}
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2024-04-27 UTC."]]